Castelle Office Direct OfficeDirect Storage Server User's Guide download pdf (Page 39)

INDOWS

ROUBLESHOOTING

4. If you DO have a router, check that your Gateway IP Address

is set correctly. Ask your LAN administrator for the correct

value.

Problem 4:

When I click on the Storage Server icon in Network Neighbor-

hood, I get prompted for a password.

Recommendation 4:

This can happen in the following situations:

1. The Logon name you use on your PC is recognized by the

Storage Server, but the password is not. Simply enter your

Storage Server password, or make your Windows password the

same as the Storage Server password.

2. The logon name you used on your PC is NOT recognized by

the Storage Server, and was converted to guest, with guest

access rights. Ask the Storage Server Administrator to create a

user name for you. (Use the same name as on your PC.)

3. You do NOT have access permission for this share. Ask the

Storage Server Administrator to grant you access.

OTE

Windows uses the Computer name, as shown on Control Panel>

Network>Identification, as the default Login Name.

Problem 5:

When using the Web interface, some of the data will not fit on

the screen, and there is no scrollbar.

Recommendation 5:

This will only happen if you use extra large fonts, either in your Browser or

in Windows. You must reduce the font size:

1. In your Browser, select View>Fonts to change the font size.

2. In Windows, use Control Panel>Display>Settings>

Advanced to change the font size. Either of the 2 standard

settings - Small or Large (125%) - should work.

Problem 6:

A print job does not print. No error message is diplayed.

Recommendation 6:

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Castelle Office Direct OfficeDirect Storage Server User's Guide Page 39