Castelle Office Direct OfficeDirect Storage Server User's Guide download pdf (Page 117)

AXES

: G

ENERAL

ROUBLESHOOTING

117

FAXES: GENERAL

Problem:

The Messaging Server won’t send or receive faxes.

Recommendation:

1. Check the physical line connection by plugging in a handset

and listening for a dial tone. Try receiving a call. Next, use

the ODMS Manager to check the Line Settings (ODMS

Manager>right-click on serial number>Properties>Line

Settings). Make sure:

• the correct pre-dial digit is entered.

• CIF is enabled if you’re trying to use CIF. If CIF is

enabled, check CIF settings.

2. Also, check that the machine acting as master file server has

sufficient disk space available. Make space immediately

using the Clean Up Now button in the Storage Reclamation

dialog box. (ODMS Manager>right-click on serial

number>Properties>Storage Reclamation.)

OTE

There will be no kind of alert to let you know that disk space is

running low on the machine acting as master file server – check the

master file server’s disk space periodically to make sure it has a

minimum of 5 megabytes available.

3. If the Line LED is on, the fax modem is needs to be reset.

Reboot the Messaging Server to reset the fax modem.

FAXES: OUTGOING

Problem: Outgoing Fax Queue

All the faxes listed in the Outgoing Fax queue have Queued status, but

jobs do not advance to Ready or Active status:

Recommendation:

1. If the file server has fewer than five megabytes of disk space

on the volume where the Messaging Server is installed, try

running Storage Reclamation.

2. Make sure the Messaging Server serial number user has

access to the Castelle/PCL Fonts Directory on the machine

acting as the Messaging Server’s master file server.

3. The Messaging Server may have problems converting an

attached file at the head of the queue. Try deleting the first

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Castelle Office Direct OfficeDirect Storage Server User's Guide Page 117