Castelle Office Direct OfficeDirect Storage Server User's Guide download pdf (Page 121)

NTERNET

MAIL

ROUBLESHOOTING

121

Recommendation:

1. Check the client profile’s Internet email settings (Inbox>

Tools>Services>Internet Email>Properties>Servers.) The

SMTP server should be the Messaging Server’s IP address.

2. Check the Messaging Server’s mail server settings (ODMS

Manager>right-click on serial number>Properties>Email.) The

SMTP server name should match your ISP’s. The server name

should, also, resolve to an IP address (try pinging it).

3. Try using a PC with direct access to the ISP to see if email sent

directly is successful.

4. Make sure that the ODMS’ gateway setting is the internet

router’s IP address.

5. Make sure that the domain name is correct. If incorrect, or to

use a new domain name, reinstall the Messaging Server from

the setup CD-ROM.

6. Make sure that the Messaging Server’s DNS IP address is your

ISP’s DNS IP address.

Problem:

The Messaging Server cannot receive Internet email.

Recommendation:

1. Check the client profile’s Internet email settings. (Castelle

ODMS Outlook Inbox> Tools>Services>Internet Email>

Properties>Servers.) Make sure:

• the Incoming mail (POP3) server entry is the Messaging

Server’s IP address.

• the Incoming mail (POP3) server password is correct.

2. Check the Messaging Server’s mail server settings

(ODMS Manager>right-click on serial number> Properties>

Email.) Make sure the:

• Incoming mail (POP3) server name and password match

your ISP’s.

• Incoming mail (POP3) server name resolves to an IP

address (try pinging it).

3. Confirm that the user name, email address and password

defined in the ODMS Manager’s User list, and the client

profile’s user name, email address and password match.

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Castelle Office Direct OfficeDirect Storage Server User's Guide Page 121