Castelle Office Direct OfficeDirect Storage Server User's Guide download pdf (Page 120)

120

MESSAGING

ERVER

SER

’

UIDE

• fax was received, check the last line of the transaction log

to see where the fax was routed.

5. Check the Print Incoming Fax option in your ODMS

Transport’s Incoming Faxes dialog box. If Print Incoming

Fax is selected, check the printer for the fax.

Problem:

Incoming faxes do not automatically print.

Recommendation:

1. Make sure that the Print Incoming Fax option is checked in the

user’s Incoming Faxes dialog box. (Castelle ODMS Inbox>

Tools>OfficeDirect Messaging Server Tools>Incoming Faxes.)

2. If the Messaging Server is configured to use a local printer,

make sure a printer is connected.

3. If the default printer is a network printer, make sure the

configuration information entered is correct.

OTE

When entering the configuration information, do not use

preceding ‘.’ or ‘//’ marks or add syntax such as ‘ou=’.

4. Confirm that login information in the user’s setup for the

printer is valid. Use the information to log onto the network

and try to print a large (100Kbyte or more) file to the chosen

queue. If you cannot print, neither can the Messaging Server.

5. Verify that the printer matches the printer type indicated in

the Printer Configuration setting for the user to whom the

fax was routed.

6. Verify that the printer has enough memory. At least 1.5 MB

is required.

7. If you are using a serial printer, attach it to the Messaging

Server and try using null modem box or cable. If you are

using a parallel printer, attach it to the Messaging Server and

verify that the printer is configured for parallel I/O. See the

printer’s documentation for more information.

INTERNET EMAIL

Problem:

The Messaging Server cannot send Internet email

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Castelle Office Direct OfficeDirect Storage Server User's Guide Page 120