Castelle FaxPress Specifications Page 619
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Problems in Sending Faxes Appendix B: Troubleshooting
B—7
• Check file server disk space. If necessary, delete old faxes, logs, and notices
using Faxmain’s Storage Reclamation feature.
Red Alert LED is Flashing and Green LED is Off
This may be caused by a hardware problem. The condition is sometimes followed
by other indicator light sequences.
• If this condition occurs during initial set up of a FaxPress, verify that the
FaxPress unit is compatible with its physical network type.
• Try connecting FaxPress to an alternate power outlet.
• Try rebooting the FaxPress. Attach a printer to the unit to print a diagnostic
report. Contact Castelle Technical Support.
Both the Green LED and Red Alert LED are Flashing
A FaxPress database may be corrupted or may have insufficient disk space. The
main FaxPress databases are: Fax Queue, Phone Books and Users directories. Try
attaching a printer to the FaxPress parallel port to get a diagnostic report and
reboot FaxPress.
• If the master file server has less than five megabytes of disk space on the
volume where the FaxPress is installed, try running
Storage Reclamation
.
• Irrecoverable network errors. Try rebooting the FaxPress.
• In the directory where the FaxPress has been installed, check for and examine
files with extensions .LOG, .BAK, or .ERR.
Problems in Sending Faxes
Queued Faxes Not Becoming Ready or Active
All the faxes listed in the
Outgoing Faxes
view list window have
Queued
status,
but jobs do not advance to
Ready
or
Active
status:
- FaxPress 1
- Contents 5
- Appendices 13
- Administrator’s 15
- Introducing the FaxPress 1 17
- FaxPress User’s Guide 18
- FaxPress SBE 20
- FaxPress 2500 20
- FaxPress 5000 20
- FaxPress 7000 21
- FaxPress 7500 DID 21
- FaxPress 7500 E&M 21
- Package Contents 24
- Documentation 26
- Castelle Resources 27
- Web Site 28
- Installing the Server 2 29
- Administrative Tools 31
- LED Indicators 32
- Operating System Requirements 34
- Installing the Software 36
- Install FaxPress 37
- Install FaxPress Server 39
- Windows 98/Windows ME 39
- Windows NT/2000/XP (TCP/IP) 40
- Continue 43
- Gateway IP Address 43
- 6. In the 52
- screen, select the 52
- Select Type of Installation 62
- 6. Select 63
- 7. In the 63
- FaxPress Netware Installation 64
- FaxPress Setup 65
- Obtain key 68
- 8. Select the 75
- FaxPress Novell Installation 76
- when you are finished 77
- CD-Drive-Letter:\AutoRun.exe 83
- Castelle Storage Server 85
- Storage Server Welcome 86
- Next> 86
- "Installing the 93
- Client" on page 2-1 93
- Installing the Client 3 95
- Question 101
- Documents 102
- Documents Directory 102
- Select Program Folder 102
- Next> 102
- Create remote 105
- Select Component 105
- Destination Path 105
- 3. Select 108
- Destination Directory 110
- Setup Complete 113
- Terminal Server 114
- About Citrix MetaFrame 115
- Citrix Published Applications 115
- FaxPress Supported 116
- WinFrame Versions 116
- Preparing the Terminal Server 119
- 14. In the 126
- 15. Click 126
- Published Applications 130
- Mail and Fax 132
- Properties 133
- Show Profiles 133
- User Profile 133
- Properties 133
- File Manager 142
- Windows Explorer 142
- Castelle FaxPress Setup 143
- Install 143
- To uninstall the FaxPress 144
- What’s In This Chapter 145
- Add-On Products Overview 146
- Fax Archive 147
- 6. In the next 150
- 7. Click 150
- Configuring FaxPress 5 153
- Overview 154
- Logging into FaxPress 155
- Locate Your FaxPress Server 157
- Login to a FaxPress Server 160
- User Properties Dialog 161
- User Properties 161
- button. The 162
- dialog box is displayed 162
- Configuring Server Settings 163
- Configuring Line Settings 165
- Configuring Internet Faxing 171
- Castelle Internet Fax (CIF) 172
- Outgoing Faxes 172
- Send faxes through the 172
- Internet Fax 172
- Receiving 176
- Dialing Properties 177
- Dialing Rules 177
- Advanced Functions 182
- Supported Functions 184
- Load Sharing— 185
- NDS Authentication — 186
- SSO Groups 187
- Serial Number Groups 187
- Global Groups 188
- Selecting User Authorization 190
- User Authentication 191
- Enable Single Sign On 192
- Viewing Server Information 197
- 2. Click on the 198
- Load Sharing 199
- Performance Considerations 200
- E&M" on page -1 201
- DTMF Automatic Fax Routing 210
- Administrator Utilities 6 213
- Administrator Utilities 215
- FP Configurator for TCPIP 217
- Troubleshooting 218
- Advanced 221
- Settings 221
- FP Configurator for IPX 223
- Troubleshooting Support 224
- Phone Books 228
- Convert 230
- , select a user or group 232
- Server Name 236
- Destination 237
- 5. Click the 238
- button 238
- Importing Network Users 240
- dialog 243
- Option Verification Window 247
- <Back 247
- Line Scheduler 249
- Stopping the Line Scheduler 251
- Managing Users 7 253
- Configuring the User 255
- Creating User Accounts 256
- Installing ADSI 257
- Importing NT Users 258
- Using Single Sign On (SSO) 267
- Assign Users to Groups 268
- Create or Convert Mailbox 269
- Configuring User Properties 271
- Configuring a User Printer 277
- Archive Settings 282
- Network Details 284
- Remove Network Association— 285
- Administering FaxPress 8 287
- Administration Folders 289
- Billback Code Table 290
- Product Activation Key 290
- Approval 290
- Fax Lines 291
- Corporate Phone Books 291
- FaxPress Archive 291
- Managing Transaction Logs 292
- Viewing Transaction Logs 294
- To Save Transaction Logs 295
- Printing Transaction Logs 295
- Defining Bill Back Codes 296
- Importing Bill Back Codes 297
- Exporting Bill Back Codes 297
- Configuring Fax Approval 300
- Select Approvers 302
- Approve Faxes 303
- Configuring Fax Lines 305
- Fax Line 306
- FaxPress Phone Books 307
- Create FaxPress Phone Books 308
- Import a Phone Book File 309
- ODBC Database Phone Book 311
- External Database Phone Books 312
- Add Database 312
- Phone Book 312
- Database Phone Book 312
- Create Phone Book Views 313
- Create Table Joins 317
- Build Fax Numbers 318
- Make Views Visible 319
- FaxPress Drop Directory 325
- Example: 327
- INTERVAL 327
- Drop Directory Users 328
- ##NOPRINT 332
- Job Data Files 333
- Job Notice Files 333
- Castelle SimpleFax Utilities 334
- Archiving Faxes 10 339
- The FaxPress Archive Program 342
- An MS SQL or Access Database 342
- Overview Archiving Faxes 343
- Preparing for Installation 344
- Databases 345
- Installing FaxPress Archive 349
- Select Installation 350
- Administrator Installation 350
- Add On Products 351
- 5. Select 352
- 6. Click 352
- Select Mode 355
- Select Database 356
- Configure MS SQL Database 358
- FaxPress Selection 359
- Add > 359
- Add All>> 359
- Fax Archive Location 360
- Archiving Transmitted Faxes 360
- Archiving Transaction Logs 362
- Archive Options 363
- Encrypt archived faxes 363
- Password 363
- Purge Sent Faxes 365
- Purge Received Faxes 365
- Starting Archive Services 367
- Updating FaxPress Archive 368
- Managing Archived Faxes 369
- Archived Faxes 370
- Filtering Archived Faxes 373
- Fax Status— 377
- Managing Saved Faxes 378
- Using FaxPress Archive 380
- Incoming Fax Information 387
- Outgoing Fax Information 388
- Transmitted Log Information 389
- Received Log Information 390
- FPFaxInfo Table 391
- FP Users Table 392
- FP Job Type Table 392
- FP File Info Table 393
- FP UNC Table 394
- FPMiscInfo Table 394
- FPBillback Table 395
- FPTransactInfo Table 395
- FPReserved Table 397
- Archive Table Relationships 398
- faxes would 399
- Transmitted 400
- Received 400
- FaxPress Basics 11 405
- Neighborhood 406
- FaxPress Neighborhood 407
- Incoming Faxes 408
- Archived Transmitted Faxes 409
- Archived Received Faxes 409
- Print Queues 410
- Cover Pages 410
- Personal Phone Books 410
- Personal Folders 412
- Saved Faxes 413
- Favorite Documents 413
- Favorite Messages 414
- Cover Page Templates 414
- • Supervisor 415
- Sending Faxes 12 417
- Castelle DCX Driver 420
- Send Fax 420
- Using FaxPress Icon in Word 421
- Castelle FaxPress 423
- Sending Faxes from Faxmain 424
- Addressing the Fax 426
- Attaching Files 428
- Attaching Native Documents 429
- Specifying Delivery Options 431
- Sending the Fax 432
- Adding New Recipient 435
- Sending Faxes with FaxTray 438
- Sending Faxes from Explorer 439
- Managing Sent Faxes 440
- Saving Faxes 441
- Printing Faxes 442
- Resending Faxes 442
- Deleting Faxes 443
- Holding Outgoing Faxes 444
- Forwarding Faxes via Email 446
- Approving Fax Transmission 448
- Viewing Fax Properties 450
- Refreshing the Queue 451
- Receiving Faxes 13 453
- Overview Receiving Faxes 455
- Save As 455
- Route 456
- Incoming 456
- Fax Queue 456
- Viewing Faxes 458
- Viewing Faxes Receiving Faxes 459
- Saving a Fax 460
- Deleting a Fax 461
- Forwarding Faxes 461
- Forwarding Faxes Manually 465
- Sending a Fax 467
- Routing a Fax 468
- Forwarding a Fax via Email 469
- Setting General Options 475
- Selecting Viewer Application 477
- Setting Default Phone Books 478
- Setting Startup Options 480
- Setting Tracing Criteria 481
- Printing Faxes 15 483
- Printing a Fax 485
- Printing a List 488
- Managing Stored Faxes 16 491
- Notices and Alerts 17 503
- Using Notices 504
- View a Notice 505
- Delete a Notice 507
- Print a Notice 507
- Using TrayFaxAlert 508
- Setting Up TrayFaxAlert 509
- View Notices 513
- Viewer Options 514
- Creating Cover Pages 18 515
- Creating a Master Cover Page 517
- Importing Graphics 520
- Add Substitution Variables 521
- Sample Cover Page 524
- Save Cover Page Master 525
- Use European Characters 525
- User Name 527
- Cover Page Name 527
- Publishing Cover Pages 528
- 4. In the 529
- Creating Phone Books 19 531
- Type of Phone Books 534
- Formatting Phone Numbers 535
- Creating Local Phone Books 536
- Creating Personal Phone Book 550
- Create a Group 551
- Export FaxPress Phone Books 553
- Editing a FaxPress Phonebook 554
- Using Favorite Documents 558
- Attachments List 560
- Add to Favorite 560
- Attach a Favorite Document 562
- View a Favorite Document 564
- Using Favorite Messages 565
- Add Favorite Message 566
- Rename a Favorite Message 567
- Delete a Favorite Message 567
- View a Favorite Message 568
- Merging Faxes 21 569
- Installing FaxMerge 572
- Creating a Main Document 573
- Mail Merge icons 575
- Attaching a Data Source 576
- Inserting Merge Fields 579
- Faxing the Merged Documents 581
- What Happens 582
- Connecting to GoldMine 22 583
- Uninstalling 586
- Faxing with the FaxPress Link 587
- Faxing Merged Forms 589
- Creating Templates 591
- Updating GoldMine Templates 594
- Configuring FaxPress Login 595
- Automated Faxing 596
- FaxPress Guide 598
- Appendix A 599
- Windows 95 only 600
- Installing ODBC Drivers 601
- Add a New Data Source Name 602
- System Data Source 606
- SQL Server 606
- Description 607
- Connect to Phone books 610
- Appendix B 613
- Online Troubleshooting Help 614
- Powering Up the FaxPress 614
- Changing the FaxPress Fuse 614
- Interpreting LEDs 615
- Parallel 618
- Mailbox/Print Queues 618
- Faxmain tree 618
- Problems in Sending Faxes 619
- Faxes Becoming Failed Faxes 620
- Problems in Receiving Faxes 622
- Sequence 623
- Appendix C 625
- Appendix D 629
- Ringer Equivalency Number 630
- Jack Type Needed 630
- Incidence of Harm 630
- FCC Part 15 Warning 631
- FCC Part 68 Information 631
- Fax Branding 632
- Electrical Safety Advisory 633
- French Safety Advisory 634
- CTR21 Declaration 637
- Appendix E 639
- FaxPress 7500-DID 640
- Interface Connections 641
- Fax Server Interface 641
- DID Conversion Interface 641
- DID Interface LEDs 642
- FaxPress 7500-E&M 644
- E&M Conversion Interface 645
- E&M Interface LEDs 646
- Ground Battery M 647
- Open Ground E 647
- FaxPress 7500 Fax Server LEDs 648
- Before You Begin 649
- Cabling the FaxPress 7500 650
- Configuring Mailbox IDs 652
- Receiving Misaddressed Faxes 654
- ELEPHONE 659
- NTERFACE 659
- FaxPress 7500 Technical Data 660
- Direct Inward Dialing (DID) 662
- E&M 662
- FCC Statement 663
- Safety Information 663
- UL Safety Requirement 664
- Index —1 665
- Index —2 666
- Index —3 667
- Index —4 668
- Index —5 669
- Index —6 670
- Index —7 671
- Index —8 672
- Index —9 673
- Index —10 674
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